Frequently Asked Questions
Find answers to common questions about Thermaltake products, shipping, and support.
What is the standard warranty period for Thermaltake power supplies?
Warranty periods vary by model; our premium 'Toughpower' series typically features a 10-year warranty, while standard models range from 3 to 5 years. Check your specific product documentation for exact details.
How can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy for PC components?
We offer a 30-day return policy for items in their original packaging. Please note that opened software or products with missing serial numbers may be subject to a restocking fee.
Are Thermaltake liquid cooling kits compatible with all CPU sockets?
Our cooling solutions include multi-socket mounting kits compatible with the latest Intel and AMD platforms. Please refer to the specific product page for a full compatibility list including LGA 1700 and AM5.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
Do you offer technical support for RGB lighting synchronization?
Yes, our technical team can assist with TT RGB PLUS software installation and synchronization with third-party motherboard software like ASUS Aura Sync or MSI Mystic Light.